FAQ

How do I order?

  1. Add items to your cart.
  2. Checkout.
  3. See your email for order summary and payment instructions.
  4. Settle balance and send proof of payment.
  5. Expect an email confirmation from us.
  6. Confirmed orders will take 3-7 business days to land in Manila.
  7. Once landed, email notification is sent with local tracking details. 
  8. Receive your item!

Where can I find my order details?

After checkout, a confirmation email together with your order details will be automatically sent to you. 

Make sure to check your spam inbox as emails sometimes get redirected there! 

What is on-demand shopping?

Products on Merchant Manila are placed on a pre-order basis, where each order is arranged specially for you. Orders are immediately shipped to Manila as soon as payment is verified. 

We don't follow cut-off dates or wait for quantities before shipping. This means your item arrives promptly with minimal delays.

When will I receive my order?

Orders from our website will take 7 days or less to reach you.

Landing time upon proof of payment takes 3-7 business days to reach Manila. Once it lands, we turnover to local courier for door-to-door delivery.

What are your payment options?

We currently accept payments via:

  • Bank Deposit/Online Transfer via BDO or BPI
  • Credit/Debit Card via Paypal
  • LBC/Palawan Remittance.

We're looking to add more options in the future for a quicker, and easier shopping experience. Stay tuned! 

How much is shipping? 

Shipping to Metro Manila addresses is an additional P100, while shipping to provincial addresses cost P200 via LBC.

Metro Manila addresses include:
Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Paranaque, Pasay, Pasig, Quezon City, San Juan, Taguig, Valenzuela.

Orders with two (2) items or more, we ship for free! 

Can I return this? 

All transactions are considered final and no cancellations can be made once your order has been checked out. 

We can accept returns for factory defects, subject to inspection. Rest assured, all orders undergo strict quality control before it gets shipped out to you. 

Is it authentic?

All our products are guaranteed authentic and original. We do not carry any fake or counterfeit goods. 

SOS! I need help with my shade.

We offer free shade matching services and personalized product recommendations. Feel free to ask us through email or send us a Direct Message on Instagram!

I'm looking for a specific item, and I can't find it in your website.

Odds are, we might just have it! We are continually updating our brand and product list for a better shopping experience. In case the brand or product you're looking for isn't on here, don't hesitate to ask us! 

I have more questions. 

You can get in touch with us via email at team@merchantmanila.com.